UrbanClap is now represented as UrbanCompany which connects the customers with the service provider. This Pandemic situation added strength to this concept as this brings all our needs to the home. As home delivery of groceries, vegetables, and fruits is possible in this internet era, the services needed to our house and for us, also possible as home delivery. Some services covered by this UrbanClap are as follows:
- Cleaning and Repair of electronic goods in the home.
- Taking Tuitions
- Event Management
- Interior Service
The above are some of the services provided by UrbanCompany. These are the key roles and sub-works under these headings also provided by this Application. The financial flow is as per all other freelancing applications or websites. The customer has to pay in the application and the service provider will pay the commission to the person who does the work. The commission would be discussed earlier.
Let us see some Features to concentrate on developing home service Applications.
As this application connects two dots, it should have features for both the dots (customer, service provider). Let me explain in short, the features of both the customer and service provider module.
The customer module consists of several tasks to complete a service request. They are,
Sign Up/Sign in:
Signup is doing registration by the customer to record the details about the customer. The details entered will be stored in the database and will be used for further communication. In this sign-up phase, the username and password for this application will be created for the customer’s profile.
User profiles are being created to keep track of the record of the user. By adding this to your app, you can easily cater to your customer in a better way in the future.
In this Application, the customer has to feed their personal information. So that information should achieve high security. Your application should assure high-level security to get persistent customers to your business. Your application should possess a Top-class
Encryption technique to achieve high-level security.
Record of Information:
There is a need to keep all the orders to your application. This history of records will be useful for both the customers and the service providers in the case of complaint management.
Secured Payment Gateway:
A secured payment gateway should be available. So that the customer can pay their payments easily to confirm their request. Here you should offer different choices of payment options like debit card, credit card, net banking, and so on. Still, some users wish to pay cash. That must also be considered in the payment options.
The Application should possess the option of making a chat with the agent via your application. This will be the finest functionality of your App. An on-demand app should have this functionality. This option solves the simple issues by just messaging over the app. Problems that are not being handled via phone can be transferred to live meetings with the service providers.
In addition to the In-app chat, an In-app call must also be incorporated with your home service application. Some users prefer to have a voice conversation with the agent. Such customers can make use of this functionality. This functionality allows the user to make calls with the agent without leaving out from the app to make a physical call.
Reviews & Ratings:
Reviews and ratings are the factors that act in different dimensions. It motivates the service providers in positive results. Whereas, it warns them if it gets a negative result. On the customer side, every new customer views the reviews before trying your service. So this is an important functionality that should be present in your application.
Brand provider module:
This module also contains many functionalities like the customer module to make the entire process successful. Some of its features are:
The brand provider has to register their details and has to log in to the application using the username and password.
The service provider has to view a demo of their services, offers, and other achievements from which the customer can make a conclusion about the brand.
Mode of service:
In this feature, the service provider will communicate with the customer about the mode of service, time of service, and all. Thus the customer can clearly get their work done in their available time.
This feature is also like the customer module to collect the payment from the customer and pay to the services.
This allows the servicing person to reach the customer’s location quickly and conveniently.
The Admin module consists of a unified dashboard to assist the admin to keep track of all the records related to service and the customer. This ensures Customer Relationship Management, Customer Management System, Record management System very effectively to achieve high-level business management. This builds trust between the service provider and the customer. Thus this module is very much important to maintain and handle. This also takes care of finance management by manipulating the details in the payment gateway functionality. Admin module also takes care of ad management and sales analysis reports. By analyzing this report only the entire business flow can be monitored.
Cost and time Factors:
While talking about the cost and time factors, developing an on-demand application needs 3 to 4 months depending upon the complexity of the particular application. If it is a simple application it would take 300 hours randomly, and 400-600 hours for the moderate app, and 900 and more hours for complex applications. Other than this the technology used, location of the development of the app is also some key factors of cost factors. The location of the development of applications varies by country.