Food delivery is the most popular business in this era. As this business is growing day by day, it becomes necessary to build an app for our food delivery business. Here, we will see how you can build and run a food delivery app. The challenges, features, benefits, etc are discussed here.
There are several challenges that you will face while building a food delivery app. We have to construct a reliable and streamlined logistics infrastructure. The app builder has to focus on both the customer and the delivery’s point of view. This kind of 360-degree view only comes with the best solution.
Prolongation of Customer:
The main challenge in the food delivery app is the high competition. There are a number of food delivery apps available nowadays. So switching the service may be very easy. As Number of services increases, focusing on satisfying the customer widens the path. So the app owner has to face the challenge of keeping the existing customers forever. Concentrating on your customer’s satisfaction shows positive responses.
The next challenge is trustable Delivery. This means that the food to be delivered should be transported on time in good condition. If the customer ordered some cold or meltable food product, it should be delivered in time before it gets melted. Also, the ordered food should be reached to the customer within the estimated time. If it does not reach in the proper time, it will create a bad impression on you as well as the food provider. So you must concentrate on this service very carefully.
One of the most difficult challenges is this logistics responsibility. The food app owner should estimate the number of vehicles needed, the area to which you need to serve.. It has the challenge of estimating the distance and time correctly. If the estimation becomes wrong, then it would make a bad impression on your service.
Predict the volume of orders :
It is the most difficult calculation you should do as it has more predictions. You should calculate the time and distance that can be covered on a particular day. Those calculations must be done properly to complete the order at the right time in the right condition. So this must be done carefully.
Some of the challenges have been discussed above. Now we shall see about the features that should be included in a food delivery app:
List of Restaurants:
The first and foremost feature is obviously, the available list of restaurants collaborated with the particular food delivery app. So that the customer can easily select the choice of their favorite restaurant. This makes them complete their order quickly and successfully.
There must be a login page separately for the customer and the delivery person. For the Delivery person, there should be an option like whether they can approve the order or not. If they get the order from a location that is far away from the current location, they can disapprove the order. By using this login, the delivery person can view their earnings summary. For customer login, details must be created and will be stored in the database. From the login details, they can be identified for their further order. Likewise, the restaurant also has separate login, by which they can add or remove the available menu, approve/disapprove orders, manage orders, and manage payment.
GPS Interlinked App:
Your Food delivery app must be GPS enabled. So that the customer can select the orders from the nearest restaurants and cafes. It also supports the customer to check the status of the delivery by live tracking.
Digital Payment Options:
For secure payment methods, it is necessary to include a payment gateway along with PCI DSS compliance. It ensures secure and quick payment options. It is also an added advantage to your app.
Provide a history option that allows the customers to view the previous orders. It is further used for any discounts or offers for premium customers.
This is the page where the service provider can take their rewards. Provide a feedback page where the customer can vote their ratings, reviews for the restaurants, and delivery persons, and so on.
The food delivery app development can be done by analyzing all the above challenges and features. In addition to these, an admin module should be developed to manage all the issues.
This admin module takes care of all the above modules. This has the overall control and manages all the issues. This module governs activities such as orders placed, completed orders, ongoing orders, and so on. They keep the records for further use. They monitor all the activities and they have information like the popular restaurant, the areas in which the app is more popular, the overall restaurants, customers, courier, and so on. The main job of this module is, profit analysis per month, a year will be done and relevant graphs should be prepared for performance analysis of the business. The map locations are also monitored here. Promotion activities like discounts and offers are analyzed here. Thus this admin module acts as a centralized control for the overall food delivery application.